Privacy Policy

Last updated September 5, 2026 — how Mesonsoft collects, uses, and protects personal information across our websites, products, and AI services.

Privacy Policy decorative shape
Privacy Policy decorative shape
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Transparent Collection

We collect only what we need to deliver and improve our services — account details, usage data, and the content you choose to share.

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Human Oversight

Your data is never used to train shared AI models without your permission, and no solely-automated decisions about you are made without human review.

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Your Rights, Respected

Access, correct, export, or delete your personal information at any time. We honor GDPR and CCPA/CPRA rights and never sell your personal information.

Privacy Policy

Last updated: October 7, 2026

Mesonsoft (“Mesonsoft,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our websites, products, APIs, AI solutions, and related services.

1. Roles and Scope

For website visitors and direct business contacts, Mesonsoft generally acts as a data controller. For enterprise services where we process data on behalf of customers, Mesonsoft generally acts as a data processor and processes Customer Data under customer instructions and applicable agreements.

2. Information We Collect

  • Information you provide directly: name, business contact details, company, account credentials, billing details, and communications you send us.
  • Service and technical data: IP address, browser, device and system metadata, log events, request identifiers, diagnostics, usage metrics, and security telemetry.
  • Customer Data: prompts, documents, files, datasets, and related content submitted to our services by or for customers.
  • Third-party integration data: data provided by integrations you connect (for example, cloud, collaboration, or model-provider tools), subject to your configuration and permissions.

3. How We Use Information

We use information to provide and operate services, authenticate users, secure systems, troubleshoot issues, support customers, fulfill contracts, process payments, improve reliability and performance, enforce policies, and comply with legal obligations.

We do not sell personal information. We do not use Customer Data to train shared or third-party foundation models unless explicitly authorized by contract or written instruction.

4. AI-Specific Processing and Safeguards

  • Purpose limitation: AI processing is limited to delivering requested features, support, security, and service operations.
  • Human oversight: We do not intentionally use solely automated decision-making with legal or similarly significant effects on individuals without meaningful human review.
  • Safety and abuse monitoring: We may monitor prompts, outputs, and usage patterns for fraud, abuse, policy violations, and system security.
  • Customer responsibility: Customers remain responsible for validating AI outputs, configuring safeguards, and ensuring lawful use in their own environments.

5. Legal Bases for Processing

Where required by law, we process personal information on one or more legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations. Where consent is used, you may withdraw consent at any time.

6. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to keep services functional, remember preferences, analyze performance, and maintain security. You can manage cookie choices through browser controls and available on-site controls.

7. How We Share Information

We may disclose information to:

  • Vendors and subprocessors that support hosting, security, analytics, communications, payments, and service delivery under contractual confidentiality and data protection obligations;
  • Professional advisors (legal, accounting, insurance) under confidentiality obligations;
  • Authorities or other parties when required by law, legal process, or to protect rights, safety, and security;
  • Successors in connection with a merger, acquisition, financing, reorganization, or asset sale, subject to standard confidentiality safeguards.

8. International Data Transfers

Mesonsoft is based in the United States and may process information in other jurisdictions. For restricted cross-border transfers, we use appropriate transfer safeguards where required, such as contractual transfer mechanisms and supplementary controls.

9. Data Retention

We retain personal information for as long as needed for the purposes described in this policy, contractual commitments, dispute resolution, and legal compliance. Retention periods vary by data type, service configuration, and legal requirements. Customer Data retention and deletion timelines are governed by customer agreements and service settings.

10. Security

We apply administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, least-privilege practices, logging and monitoring, and incident response procedures. No method of transmission or storage is completely secure.

11. Data Subject Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object, or port personal information, and rights related to consent withdrawal and complaints to supervisory authorities. We will not discriminate against you for exercising applicable privacy rights.

To make a request, contact contact@mesonsoft.com. We may verify identity and authority before acting on requests, and we will respond within legally required timelines.

12. California Notice

If California law applies, Mesonsoft does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined by applicable California law. Authorized agents may submit requests on your behalf with required proof of authority.

13. Children’s Privacy

Our services are not directed to children and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child provided personal information, contact us and we will take appropriate action.

14. Security Incidents and Breach Notice

If we confirm a security incident involving personal information, we will investigate, contain, and remediate as appropriate and provide notice as required by applicable law and contract.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. We will post the updated version with a revised “Last updated” date. Material changes will be communicated when required by law.

16. Contact Us

Questions or requests regarding this Privacy Policy may be sent to contact@mesonsoft.com or through our contact page.